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Terms & Conditions

Terms of Services

  • This service agreement is between Propertyshelf, Inc. (hereinafter "Company," "we," "our," or "us") and you, our customer (hereinafter "Customer," "you" or "your Company").
  • Company, as your web hosting service provider, will supply Customer with a web hosting and Content Management solution. For all accounts this solution will, at the very least, provide you with the selected amount of server or disk space to upload your website content and an allocated amount of bandwidth transfer to allow for website connectivity. As your web hosting provider, we will make available various services and software for maintaining your website, as indicated on our website.
  • Upon paying for and using the hosting services provided by Company, Customer indicates his/her agreement to the following terms and conditions, as outlined below. The use and or payment for Company services constitute an agreement with these terms and conditions. If you do not agree with any of these policies, please contact us immediately.
  • Use of Company services requires Customer to be at least 18 years old.
  • Company requires that Customer information, as listed on the account signup form, is a complete and accurate representation of Customer contact details. Customer must be a valid representative of the entity or organization listed on Company signup form.
  • This agreement supersedes any other oral agreement between Company and Customer.
  • Any of the terms, prices or services offered can be modified or updated with prior online or email notification.

Customer Responsibility

  • Under Company's Web Hosting Agreement, Customer is responsible for uploading website files and/or providing, setting up, and administering any website content. Company is not responsible for modifying or updating website material.
  • Customer is responsible for the content of any postings, data or transmissions. This responsibility is extended to any individuals or entities given access to the account by the customer.
  • While Company will assist you in any way reasonable, we are not responsible for ensuring your domain name is transferred to our servers. Customer is responsible for making any necessary domain name server changes and ensuring the transfer is implemented correctly.
  • Customer is responsible for updating and maintaining their contact information with Company. Any changes to the customer contact information must be provided to Company by mail or email. Customer is responsible for ensuring that Company is able to notify the customer for technical, billing or other issues or purposes deemed necessary by Company to maintain the account.

Lawful Purpose

  • Company reserves the right to refuse service to anyone in violation of our Use Policy (UP). This UP, has been established in the spirit of determining guidelines for our customers, to clarify their rights and responsibilities as Internet users and customers of our services. This UP aims to clearly outline those activities that are harmful to the efficiency of our servers and which, according to our discretion, compromise our shared hosting environment. As a member of the Internet community, our Company, through this UP, aims to prevent those activities that are either irresponsible or disruptive to the Internet activities of others. We also proscribe all those activities that fall outside the legal boundaries of acceptable Internet use and behaviors. For any of the activities outlined below, we reserve the right to take preventative or corrective action, at our discretion. The use of Company services by our customers constitutes an acceptance of the terms laid out in this UP. This UP may be revised in the future, in order to better meet the needs of the changing Internet environment, the legal landscape in the United States and our customers' needs. The continued use of our services constitutes an acceptance of any new terms and conditions. We strongly encourage you to review this UP periodically or whenever you are contemplating any new activity related to your account with our Company.


  • Customers are said to be in violation of this UP when they, their customers, affiliates and/or subsidiaries engage in any of the following proscribed activities:
  • Spamming refers to the act of sending, supporting, assisting, or commissioning the sending of, unsolicited commercial messages over the Internet to others. This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures and political or religious tracts. Such messages may only be sent to individuals that have explicitly requested the information from you. Spamming is considered harmful because it can overload the Company's server network, can disrupt service to our other customers, violate our terms of service with "upstream providers," and foster a negative perception toward the Company. Spamming includes, but is not limited to, any means of Internet-based transmissions, such as email, newsgroup, Internet fax or Internet phone. It is a violation of this UP to commission spamming by a third-party, even if that third-party does not use Company systems, networks or resources, if the spam message contains any reference to a website hosted by us or contains any other reference, message or link attributable to any service, network or system of the Company.
  • Forging Headers refers to the act of altering, removing or misrepresenting email headers, whether in whole or in part, to mask the originator of the email. Like spam, forging headers is harmful to our servers and compromises our reputation.
  • Spamming Newsgroups by sending, or commissioning the sending of, commercial advertisements or other messages to one or more different, off-topic newsgroups, are unwelcome in most Usenet discussion groups and on most electronic mailing lists (discussion lists). If you are unsure about a posting to a Usenet group, please refer to the newsgroup or mailing list's charter to determine if advertising is allowed.
  • Harassment represents the act or intention of intimidating, threatening, frightening or otherwise harassing others, using company servers, networks and infrastructure. Harassment can result from the language of correspondence, or the frequency or size of messages. A single unwelcome message can be considered harassment. Additional messages sent to an unwilling recipient, after being requested to stop by that recipient, can also be construed as harassment.
  • Defamatory or Abusive Language by using our network as a means to distribute, transmit, facilitate or post defamatory, harassing, abusive or threatening language or anything that a reasonable person would regard as hate speech or literature. This includes language or other activity that significantly prejudices, creates a hostile bias, or grossly defames a class of individuals. This policy includes links placed in websites to other materials and sites containing this type of information. Six Feet Up will be the sole arbiter in determining violations of this provision and reserves the right to take immediate action up to and including disabling your account upon receiving notice that your account contains this information.
  • Facilitating a Violation of the UP by advertising, transmitting, or otherwise making available any software, program, product, service or information that is designed to violate, or assist in the violation of this UP. This includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks, piracy of software, or other means or mechanisms that interrupt another's use of the Internet or another's property.
  • Illegal or Unauthorized Access to Other Computers or Computer Networks by accessing, attempting to access, monitoring, or disrupting another's account, computer, computer network, or otherwise attempting to circumnavigate the security measures of another individual's system without their permission. This type of activity is extremely harmful and could result in a severe security breach. Any activity that might be used as a precursor to an attempted system penetration is also regarded in the same manner (for example: port scan, stealth scan, or other information gathering or monitoring activity). This also includes, but is not limited to, an attempt to circumvent security in order to obtain access to services on Company servers that are not provided in your account and scanning our network or other networks with the intent to breach and or evaluate security vulnerabilities.
  • Unauthorized Reselling or Providing Access to Account Services such as offering email services and accompanying features for use by individuals outside of the required use on your own account; the reselling of CGI scripts installed on the Companies servers; or providing access codes to individuals not authorized to receive such materials as necessary for the running of your website or account.
  • Distribution of Internet Viruses, Worms, Trojan Horses, Denial of Service Attacks, or Other Destructive Activities by sending or distributing malicious code, or information regarding the creation of Internet viruses, worms, Trojan Horses, mail bombing or denial of service attacks, whether you actually intended to send or distribute such malicious code or information. This includes sending packets with an illegal packet size, UDP flooding, ping-flooding, half-open TCP connection flooding and any other activity that may be deemed harmful and that may result in a denial of service against any computer or computer network. Also, activities that disrupt the use of, or interfere with the ability of, others to use a computer network and any connected network, system, service or equipment. These types of activities are not only harmful to the shared hosting environment but also slow and cause damage to the entire Internet.
  • Intellectual Property Violations by engaging in any activity that infringes or misappropriates the intellectual property rights of others, including but not limited to copyrights, trademarks, service marks, trade secrets, software and patents held by other individuals, corporations or other entities. Our Company is required by law to respond immediately to a copyright infringement and block access to customer content upon receipt of an official notice of a copyright violation. For more information on the Digital Millennium Copyright Act (DMCA), click on the following link: Common instances leading to intellectual property violations involve the unauthorized use of pictures, framing another's website within your own without permission and using another's trademarks without their permission to promote competing goods or services.
  • The Digital Millennium Copyright Act (DMCA) Procedures When we receive proper notice that your website infringes the copyrights of another, we have a legal obligation, per Title 17 United States Code, Section 512, to "respond expeditiously to take the material down or block access to it." The procedure we follow, given our reading the DMCA [Title 17 United States Code, Section 512(c)(3)], is as follows:
  • If we receive "proper notification" of an infringing website, we send an email notice to both our customer and the individual or organization issuing the "proper notification" (hereinafter “Complaining Party”), then we deactivate the website “expeditiously.” (See below regarding what “deactivate” means and note that neither the courts nor the DMCA have specifically defined what “expeditiously” means).
  • If we receive "notification", but it is not proper (i.e. more than technical errors contained within the notice), we will use our best judgment to ascertain whether the website does indeed infringe on the copyrights asserted in the notification. If we deem the website to infringe, we follow the activities in Step 1 above. If we cannot validate infringing activity, we will not "deactivate" the website, but instead send an email notice to both Customer and the Complaining Party with a statement that we opted to not "deactivate" the website because notice was not proper, and we could not determine copyright infringement; and we then request either "proper notification" or a court order.
  • If we do "deactivate" your website because of "proper notification" (not court order), our customers have two options: (a) refute the claim, or (b) remove the alleged infringing material.
  • Refuting the Claim. You may submit a "proper counter notification" (see below) to us indicating that "the material was removed or disabled through mistake or misidentification." We MUST reactive your website when we receive such a proper counter notification, in not less than 10 business days and not more than 14 business days. When we receive proper counter notification from you, we do not validate your notice or any claims, although we are required by the DMCA to forward your counter notification to the Complaining Party.
  • Removing the Alleged Infringing Material. You have the option of removing the infringing material and petitioning us to reactivate your account. To do so, you must submit an affidavit with us, specifically indicating that “under penalty of perjury that you have a good faith belief that all material alleged to infringe was removed or disabled from your website.” This affidavit must contain all the components indicated in “proper counter notification,” except item #3 (see below). When we receive this affidavit, we will review and forward to the Complaining Party. We may, or may not, reactivate the website at this time; although we will act as a conduit of communications between you and the Complaining Party until a resolution is achieved. Alternatively, you have the option submitting a “proper counter notification” (see “Refuting the Claim” above) once you feel your website does not contain infringing material.
  • When you file a “proper counter notification” with us, the Complaining Party has the option of obtaining a court order to prevent activation of your website. If this happens, we will comply with the court order and notify you.
  • Proper Notice of Copyright Infringement: [Title 17 United States Code, Section 512(c)(3)(A)]. For "proper notice," we require (1) a physical or electronic signature of copyright holder or authorization to act on behalf the copyright holder; (2) Identification of the copyright work alleged to be infringed on the website; (3) Identification of the material that is infringing or the subject of infringing activity; (4) Information necessary for us to contact the Complaining Party; (5) A statement that the Complaining Party has a good-faith belief that material alleged to be infringing is not authorized by the copyright holder; and (6) A statement that "the information in the notification is accurate and under penalty of perjury, that the Complaining Party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
  • Proper Counter Notification: [Title 17 United States Code, Section 512(g)(3)]. For "proper counter notification," we require (1) Your physical or electronic signature; (2) Identification of the material which has been removed, disabled or deactivated; (3) A statement "under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;" and (4) Your name, address, telephone number and a statement that you "consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for the United States District Court, District of New Mexico and that you will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person."
  • Deactivation: Deactivation does not necessarily mean deletion. Unless under court order, or if we judge your website content to contain prohibited content, we will not delete your website content when deactivated as a result of our receiving "proper notification" of copyright infringement. Your website content will remain on our servers for as long as your account remains in good standing with us.
  • Repeat DMCA Violations: It is our policy to terminate the privileges of customers who commit repeat violations of copyright laws.

Send notices of copyright infringements to:
Propertyshelf, Inc.
786 South Orange Ave.
Sarasota, FL 34236
United States of America 

  • Trademark Infringement is any use of a trademark, service mark, trade dress or other identifying mark, word, phrase, color, picture or layout that could lead to a likelihood of confusion between you and the legitimate holder of a valid trade or service mark. For the purposes of this UP, a "valid trade or service mark" is defined as another entity that either has a registered mark in a WTO signatory country (, or can prove prior use. There are relatively few "safe harbor" provisions or exceptions in United States Trademark law that limit our liability to a Customer's infringing activity of a trademark. Therefore, we take notices of alleged trademark infringement seriously, and with few exceptions, will require Customers to quickly comply. There are fair use exceptions to trademark protections. We will allow Customer to use another's trademark in fair use situations, but we apply a rather restrictive view on the meaning of fair use. If there is any possibility of a likelihood of confusion as to the originator of the offerings (product, service or information) on your website, we will side with the complaining party.
  • Alleged Trademark Infringement Procedure
    When our Company receives notice of alleged trademark infringement activity, we will act as follows:
    • Submit a notice to the Customer.
    • If we believe there is any merit to the notice, we will give the Customer a predetermined amount of time (usually 48 hours) to take corrective action or provide unequivocal proof of either (a) permission to use trademark, or (b) that the Customer's use of trademark is superior to complaining party.
    • If the Customer fails to take corrective action, or fails to respond with unequivocal proof as required above, we will deactivate the account.
    • Obscene Speech or Materials by using our computer network to advertise, transmit, store, post, display or otherwise make available child pornography or obscene speech or material. All material on our network and servers must comply with United States laws. Furthermore, all material placed on our network and servers by our customers must be legal in their own jurisdiction. For child pornography, we immediately notify law enforcement agencies when we become aware of the presence of child pornography on or being transmitted through our network.
    • Defamatory or Abusive Language by using our network as a means to distribute, transmit, or post defamatory, harassing, abusive or threatening language or anything that can be regarded as hate literature. This policy applies to anything that is not protected under free speech.
    • Other Illegal Activities where the transmission or storage of any information, data or material is in violation of United States Federal or State regulations. Engaging in activities that are determined to be illegal, including advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging or collecting credit cards or information and pirating software. Activities may be deemed illegal according to the laws and jurisdictions of where the activity is generated, as well as according to the jurisdiction of where the activity is directed.
    • Other Activities or Information, lawful or unlawful, that we deem harmful, offensive, controversial, infamous or other to either the Company, its customers, or third-parties, such that we reasonably believe our customers, operations, reputation, goodwill or general customer relations could potentially be negatively impacted.


  • Monitoring - We will not intentionally monitor private email messages sent or received by our customers, unless required to do so by law or court order. However, we reserve the right to monitor our servers and equipment, which may include your data and information, to ensure that our systems are operating optimally.
  • Disclosure of Private Information - We will not disclose private customer information unless compelled by law or court order.
  • Practicality / Timeliness - We will react to notices regarding violations as quickly as practical, given our judgment as to the potential harm and consequences of the alleged violation.
  • Proof - In instances where alleged UP violations by our customers have not been substantiated by the notice sent to our Company and the accuracy of the notice cannot be substantiated by us after a review of the facts, we reserve the right to use our best judgment on who bears the burden of proof for or against the alleged UP violation. In such cases, we generally place the burden of proving the UP violation on the complaining party. However, there are some instances where we may place the burden of proving an UP violation did not occur on our customer - these instances will usually involve what we view as a protected class (i.e. potential harm to minors).
  • Jurisdiction - We always apply the laws of the United States and the State of Florida to any legal analysis by our Company. We will also apply, when and where applicable for a particular website, the laws of the jurisdiction where our Customer sits, the jurisdiction(s) directly targeted or marketed (through proactive means) by our Customer and the jurisdiction that "owns" content on our customer's website (i.e. Australian law will be used for subject matter containing photos of an Australian movie star) or anyone using our networks or servers for unlawful purposes.
  • Customer agrees to abide by all terms outlined in our UP. Any violation of those terms will result in the actions outlined in our UP.
  • Customer accepts liability resulting from any breach of our UP.
  • Customer is responsible for making their end-users aware of all the policies of Company and is responsible for any breach of those policies by their end-users, as laid out in our UP.


  • Fees for our service are as advertised online. Additional Website design is the sole responsibility of the Client unless otherwise agreed upon. The implementation of the Design onto the Plone Framework will be billed to the end client with $25 per hour of a Propertyshelf Software Developer/Plone Themer to implement onto the Plone Framework, and is dependent on the Design qualifications of the Client.
  • You acknowledge that Propertyshelf reserves the right to charge for any portion of the services that Propertyshelf provide and to change its fees (if any) from time to time, in its sole discretion. If Propertyshelf terminates your membership because you have breached these Terms, you shall not be entitled to the refund of any unused portion of fees or payments, if any. The fees that are due, if any, will be disclosed by Propertyshelf at the time of posting the listing, or at the time of sign up for the applicable annual membership package. Propertyshelf may not change the amount of the annual subscription amount once paid for by the User, however once that paid subscription period is over, Propertyshelf has the right to increase or decrease it's fees for future subscriptions in its sole discretion.
  • Users may post listings and depending on the service plan users are enrolled in (“Agent MLS, Combo, Supreme Service”), posting of such listings may or may not incur a fee. If you subscribe to any services that we offer for charge, you will pay the applicable fees (including, without limitation, monthly fees for premium accounts) as they become due plus all related taxes and reimburse us for any collection costs and interest for any overdue amounts. Nonpayment within seven (7) days after proper notice to you under these Terms is means for termination of your user account as seen fit by Propertyshelf.

Payment Policies


  • Accounts will not be reactivated without prior payment.
  • All hosting fees and domain name renewal fees are due on or before the due date of the renewing account and/or domain name.
  • Technical work or requested services will only be implemented once payment for the service has been secured.
  • Incomplete signup information can result in an account NOT being activated. Some accounts may be placed on hold for up to 72 hours, pending review of information received.
  • We reserve the right to modify any billing prices subject to written notice via email or through a posting on our website.
  • Any losses or expenses experienced by the customer, due to actions taken by the company in response to customer non-payment, is not the responsibility of Company.

Credit Card Payments

  • Company can only receive credit card payments using MasterCard or Visa.
  • Company has the authority to charge for services requested, pending hosting or domain name renewals, using the credit card information you provide for charging on your account.
  • By purchasing our hosting services and selecting a recurring billing payment cycle you are agreeing to allow the Company to place your account on a recurring payment plan. Upon your receipt of our emailed Company invoice, unless you indicate that you would like to cancel the account or stop the charges, the account will automatically be re-billed according to the information contained within the invoice (see Cancellation Policy for details on how to cancel your account).
  • Hosting invoices will be sent out 14 (fourteen) days before the payment is due. Unless you indicate otherwise, the charges will automatically be placed on the credit card we have on file.
  • Domain renewal invoices will be sent out 14 days before the domain is due to expire. Unless you indicate otherwise, we will automatically charge the credit card we have on file one (1) week before the domain renewal date.
  • If you request a new service, we will attempt to charge your credit card on file at 12am (EST) on the day you request the new service. The service will only be set up if we are able to successfully charge the credit card we have on file.
  • A reminder notice will be emailed to you two (2) weeks before the due date of your hosting renewal. This message will serve as a reminder that your charges are coming due and will also indicate if you need to update your credit card information.
  • If we are unable to charge your credit card by the due date indicated on your invoice, your account will be suspended for non-payment and you will not be able to access your website.
  • If we are unable to charge for your domain name renewal by your renewal date, the domain will be left to expire and your account will be suspended and you will not be able to access your website.
  • After 28 days a suspended account will automatically be deleted from our system. When an account is deleted from our system, all copies of the website files are permanently and irretrievably removed from our servers.
  • If an account has been suspended for non-payment, it will only be reactivated upon payment of all overdue fees and a reactivation fee.
  • If we refund any fees due to any charges you dispute with your Credit Card Company, we will suspend your account. The suspended account will only be reactivated once all disputed/refunded fees are resolved satisfactorily, and we receive payment for any and all administrative fees incurred by Company resulting from your dispute or charge back request.

Domain Name

  • Once a domain name has been registered or renewed through Company, no refunds will be given for the domain registration or renewal fee.
  • The Customer has full ownership rights over any domain name registered or renewed through Company, where the domain registration fees have been paid in full.
  • No domain name will be registered or renewed without prior payment of the required fee.
  • If we are unable to secure payment before the domain renewal date, the domain will expire and the hosting account will be suspended.
  • After 40 days, the domain name will be released by the Registrar Company and be made available to the general public for re-registration.
  • Once a domain has expired, if the registration fee is then paid, we will put in a request with our Registrar Company to renew and reactivate the domain name. This process is normally complete within four (4) days.
  • Once a domain has been renewed, if we receive a dispute of payment or a request for a refund from your credit card company, Company will take over the ownership of the domain name in question.
  • Company is not responsible for maintaining the registrant information for domain names.
  • Company is not liable for any domain disputes that may arise over changed registrant information for a domain name.
  • Company is not responsible for resolving any domain disputes. These issues must be resolved by the parties involved, according to the legal bounds of ICANN (Internet Corporation for Assigned Names and Numbers), the domain name governing body. Company will not act as an arbitrator, but will honor any decisions determined by ICANN.

Account Ownership

  • Ownership of the account is determined by the individual or company listed in our database as the person or company paying for the account. This is determined as being the individual or company listed as the credit card holder on the account.
  • Company will only email account login information if we are able to verify the login for the account or the last four digits on the credit card used to pay for our services.
  • Customer may modify the email address or credit card over the phone, provided Company can verify the status of the caller using the above method.
  • Company is not liable for any account disputes that may arise between various parties holding Company account login information when the information has been distributed by the verified account holder. Company is not responsible for any changes made to the account or any information that has been modified by Customer, or any parties authorized by Customer, to access the Control Panel.
  • Company will act in accordance with the above ownership rules unless compelled by a domain dispute ruling as determined by ICANN (Internet Corporation for Assigned Names and Numbers), the domain name governing body.

Cancellation Policy and Termination of Agreement

  • This agreement may be terminated by either party upon written notice of a breach of the policies laid out in this service agreement. You may terminate the relationship with Propertyshelf, for any or no cause, at any time, with notice to Propertyshelf which shall be effective upon Propertyshelf processing such notice within a reasonable time. Propertyshelf may terminate the Agreement for any or no cause, at any time, with or without notice, which shall be effective immediately or as may be specified in the notice, if notice is provided. For avoidance of doubt, your access to any Premium Services may be terminated only by Propertyshelf or the party paying for such services. Termination of your Propertyshelf account includes disabling your access to Propertyshelf (including any content you submitted or others submitted) and may also bar you from any future use of Propertyshelf. Propertyshelf has adopted a policy of terminating, in appropriate circumstances and at Propertyshelf’s sole discretion, Users who are deemed to be repeat offenders under the United States Copyright Act and Users deemed to post fraudulent/dishonest content or send harassing, dishonest, or similar type messages to other Users. Propertyshelf may also, at its sole discretion, limit access to the Service and/or terminate the memberships of any Users who infringe upon any intellectual property rights of others, whether or not there is any repeat infringement.

Other termination provisions for clarification:

  • We reserve the right to cancel any account for violation of our Use Policy
  • If you do not wish to continue hosting with Company, or do not wish to renew your domain name, it is your responsibility to contact us to cancel your account or domain name.
  • Transferring a domain to a new hosting company does not constitute canceling an account with Company.
  • All cancellation requests must be submitted by mail or email. You will need to indicate when you would like to cancel the account and if you are keeping the ownership of the domain name that we registered for you. If you do not indicate that you would like to cancel the domain renewal your account will automatically be modified to the DNS Hosting Plan for all future domain management. This change will cancel all hosting services but leave your account open for the domain renewal.
  • Should Customer fail to adequately notify Company of their intent to cancel an account, and the account is automatically charged and renewed, we will only refund any annual charges placed on the account after the date the official notification was received.
  • Any account cancelled within 30-days of the initial sign up will receive a full refund for any paid for hosting fees. This refund does not include the domain registration or any setup fees for additional services requested.

IP Address Ownership

  • Company owns and maintains all IP addresses assigned to our hosting accounts. We reserve the right to change or move them with prior notice.

Electronic Commerce

  • Customer is responsible for maintaining and creating their own online store.
  • Customer is responsible for ensuring that products or services sold or made available are not illegal, are accurately represented and that the content of the store and related offerings do not infringe the rights of others.
  • Customer is responsible for fulfilling all the online store needs such as order fulfillment, shipping, data security, etc.
  • Customer is responsible for the security of their customers' credit cards.
  • Company cannot be held liable for any disputed business transaction/s between our customers and their customers.

Website Accessibility

  • Customers website will made available to third parties via the Internet 24 hours a day, seven (7) days a week, excluding the following circumstances:
    • Scheduled maintenance and regular system repairs as initiated by Company.
    • Down time caused by circumstances beyond Company control.
    • Down time caused by circumstances not reasonably foreseeable by Company such as (but not limited to) service problems experienced due to telecommunications or digital transmission links failures or interruptions, or general Internet failures or slow-downs.

Complaint Against Customer (excluding Trademarks and Copyright complaints)

  • Generally speaking, unless Company is issued a court order, or otherwise required by law, Company will respond to third-party complaints or notices by submitting the information to Customer and asking Customer to respond appropriately. With few exceptions, we will not deactivate or delete customer accounts.
  • Company does not proactively review the website content or email of our customers. In some situations, as outlined above or in our UP, we will review website content or email to validate compliance with our UP.
  • We take no responsibility for the content or information contained on our customers' websites or within their email.

Emergencies / Use Effecting Others

  • We reserve the right to take any proactive steps we deem necessary to maintain the security, connectivity, performance and services of our customers, including but not limited to actions requiring us to deactivate your website, shut down our network, or review the content on your website to evaluate the reason for perceived behaviors.
  • In rare instances, we may need to completely delete your website because of some significant failure, security breach or other emergency. In such cases, we do our best to backup your website, but we cannot ever guarantee a full restore of your website.

Backup / Restore

  • Company cannot guarantee that the contents of your website will never be deleted, or that a backup of your website will always be available.
  • We always RECOMMEND that our customers keep a local backup of their website. This means that all contents of a website should be copied to your local desktop computer and you should take steps to make a third backup (on tape, another desktop, or elsewhere).
  • Company makes an incremental backup of each server, with at least one full backup each month.
  • We charge an administrative fee to restore your website and it usually takes us approximately 24 to 48 hours to fulfill restore requests.


  • Company will not, without Customer's permission, release or sell Customer's contact information, unless legally compelled to do so. Please note that in some circumstances, such as a court subpoena, Commodity Futures Trading Commission subpoena (under US Title 7, USC 15), or FBI summons under US Title 18, USC 2703(c), we must release your contact information without your knowledge.
  • Customer gives Company consent to contact Customer directly, via United States Postal Mail, email or phone, regarding its services, for customer survey feedback, general announcements or other information that Company may deem potentially important to Customer.

Use of Servers

  • Clients must not attempt to access the sites of other clients, and should not attempt to hinder the operation of our servers in any way.  We reserve the right to refuse or cancel service to any client.
  • All passwords must be kept confidential. You may not make any password available to the public or to groups of people. This includes POP, FTP and SSH passwords.
  • You must not allow the public or groups of people to access any of your POP, FTP or SSH accounts in any manner as this presents an unacceptable security risk.

Acceptable Content

  • Your site must not contain material, or contain any link to material, which is unlawful, pornographic, gambling-related, threatening, hateful, obscene or which encourages unlawful behavior.  This includes any site with depictions of nudity, as well as material relating to hacking or pirated software.  Company has sole discretion to determine whether a site's content is acceptable.  Sites with unacceptable content will be removed from our servers.

No Mirroring

  • You must not use your site to mirror material on any other site without the express written permission of Company. This permission will usually be declined unless the resources required are minimal.


  • If you exceed your monthly traffic allowance then any traffic over and above your allowance will be charged at $6/100Mb. Please note that, in the interests of our other customers using our shared servers, we may decline to host extremely high traffic sites and may immediately disconnect such sites if we see fit with prior emailed notification.
  • Company will have sole discretion to determine whether and when these provisions apply.
  • You must keep your password confidential. You explicitly agree not to use other User’s accounts and to not let others use your account; you are solely responsible for anything that happens through your account until you notify us of a security breach at (, close down/inactivate/terminate your account or prove that your account security was compromised due to a fault of our systems. You are prohibited from selling, trading or otherwise transferring your Propertyshelf account or any information therein to another party or charging anyone for access to any portion of Propertyshelf, or any information therein.

Password Security

  • You must keep your password confidential. You explicitly agree not to use other User’s accounts and to not let others use your account; you are solely responsible for anything that happens through your account until you notify us of a security breach at (, close down/inactivate/terminate your account or prove that your account security was compromised due to a fault of our systems. You are prohibited from selling, trading or otherwise transferring your Propertyshelf account or any information therein to another party or charging anyone for access to any portion of Propertyshelf, or any information therein.

Acts Contrary to these Terms

  • If you believe that you are either entitled or obligated to act contrary to these Terms under any mandatory laws, you agree to provide us with detailed written notice 30 days prior to taking any action contrary to these Terms. This is to allow us to assess whether we may, at our sole discretion, provide an alternative remedy for the situation.


  • All material including text, images and code supplied by the client and used in the construction of the client’s website, will remain the client’s property. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws. The copyright for any material provided by Company Limited, such as HTML code, graphics, photographs and text, but excluding software code, will remain the property of Company until such time as payment has been made in full whereupon they will become the property of the client.
    The client will be given access to the source code and may take the code to another developer for purposes of maintaining or extending upon the system. The parties acknowledge that Company may accept jobs from other clients to develop Web solutions with the same or similar functionality to the web solution, and that Company may replicate and reuse techniques, structures and modules of program code used in the creation of the web solution.

Confidentiality and Nondisclosure

  • Company agrees to hold confidential or proprietary information or trade secrets ("confidential information") in trust and confidence and agrees that it shall be used only for the purposes of the web site project, shall not be used for any other purpose, or disclosed to any third party. No copies will be made or retained of any written information or prototypes supplied without the permission of The Client. At the conclusion of any discussions, or upon demand by The Client, all confidential information, including prototypes, written notes, photographs, sketches, models, memoranda or notes taken shall be returned to The Client. Confidential information shall not be disclosed to any employee, consultant or third party unless they agree to execute and be bound by the terms of this Agreement, and have been approved by Company and The Client. This Agreement and its validity, construction and effect shall be governed by the laws of the United States.

Maintenance and Enhancements

  • Company provides maintenance and enhancements services for its clients; however any maintenance or updates are outside the scope of the design project. When updates are required Company will provide time and materials based quotes for this work.

Validity of the Agreement

  • Either party may terminate the agreement on 7 working days' written notice to the other party. Company reserves the right to cease immediately without liability to provide the service and to terminate this agreement if The Client should go into liquidation or bankruptcy, or if The Client fails to meet any obligation in accordance with this agreement. In addition, Company will immediately provide the client with all work completed as part of the Agreement should Company enter a liquidation or bankruptcy process, or should the Agreement be terminated. If at any point during the Web site Development Cycle a client wishes to cancel, they may do so but will be invoiced an amount that Company judges to be proportional to the amount of work completed on the project. If the amount of work completed is judged by either party to be less than 20% of the project, no invoice will be issued, but the 20% deposit shall not be refundable.

Assignment and Delegation

  • We may subcontract the performance of any of our responsibilities under this contract to another party with the clients consent but will maintain our right and responsibilities to the client. Company takes full liability for all work that is subcontracted to another party by Company Limited. If subcontractors are used and their cost to Company increases above what has been agreed by the client, the client has the right to refuse payment of the higher amount. The Client may assign or transfer any of your rights and responsibilities under this contract to another party with consent of Company Limited.

Non Waiver

  • Failure by any party to enforce any right or obligation with respect to any matter arising in connection with this contract shall not constitute a waiver as to that matter or any other matter either then or in the future. Any waiver of any right or obligation under this contract shall only be of any force and effect if such waiver is in writing and is expressly stated to be a waiver of a specified right or obligation under this contract.

Support contract terms & conditions

  • The terms and conditions of Zope/Plone support contracts Plone integrates a vast collection of software. This includes the application server Zope, the Zope object database (ZODB), the Python programming language and page templates. Company boasts an in-depth knowledge of all these technologies, which enables us to effectively support your entire Plone infrastructure effectively.
  • With our support packages you can enjoy all the features Plone has to offer while we make sure your Plone instance is set up properly and keeps running.

What can you expect from a support package?

  • When purchasing a support package from Company, we will be on standby for assistance on any of the following:
    • Using and understanding Zope and Plone features
    • Customizing templates
    • Researching, installing and configuring add-on products
    • Making sure your site can handle large loads, given the hardware is adequate
    • Configuring a ZEO cluster to make sure your site can handle additional load
    • Analyzing and fixing a corrupted ZODB
    • Developing new content types
    • Developing simple web-based forms

How does a support package work?

  • A support package consists of a certain amount of hours. The client decides on the amount of hours of support they want to buy. Clients who have bought premium support packages are guaranteed a maximum 8-hour response-time to a support query.  The time it will take to resolve an issue can, however, not be guaranteed.

How do I request support?

  • You can request support by email or via a web-based issue tracker. In emergencies or when unavoidable you can request support by phone. All issues and email correspondence are logged in an issue tracker. We will clearly communicate our estimates involved in dealing with your issues. We allocate a minimum of 10 minutes to an email response. The duration of all phone calls will be logged and deducted from your support hours.

How do I email for Support?

  • Simply formulate your issue as clearly as you can and with as much information as you have available and email it to our support email address and as directed in the future to our dedicated support ticketing system available online under
    • You do not need to cc any of us, everyone at Company will receive that email.
    • All issues mailed to our support address goes into our issue tracker and your request will be distributed to all of us.
    • It will be allocated an issue-number and someone will assign the issue to an appropriate person and allocate it an appropriate priority.
    • Should we require more information from you, you will receive a reply-mail from our issue tracker.
    • Do not alter the subject of the mail (it contains the issue-number).
    • Simply 'reply-to' the mail with your answer - it will again come to all of us.


  • You agree to indemnify and hold Propertyshelf, its subsidiaries, and affiliates and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees and costs, made by any third party or other Propertyshelf User due to or arising from your use of the Propertyshelf Services in violation of these Terms and/or if any content that you post on or through the Site causes Propertyshelf to be liable to another.
  • You must indemnify Propertyshelf and hold it harmless from any damages, losses, and costs (including, but not limited to, reasonable attorney’s fees) related to all third party claims, charges or investigations caused by your failure to comply with these Terms, including, without limitation the following:
  • a) your submission of content that violates third party rights or applicable laws;
  • b) any activity in which you engage on or through Propertyshelf.

Limitations of Liability

  • Company operates a shared hosting environment, which affords a cost-effective hosting option for our customers and introduces some risk that a customer could impact others.
  • We cannot accept any liability for downtime, interruptions of service, loss of business, breach of security or inadvertent access to your private data.
  • We cannot accept any liability for our response to a legal requirement or court order. Furthermore, there are some circumstances where Company must use its best judgment on how to respond to opposing legal viewpoints. In such instances, we cannot accept any liability where our judgment is ultimately wrong.